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Quality policy and customer satisfaction
COFIDES is a certified ISO 9001:2008 compliant company.
COFIDES’ quality policy explicitly states that each and every one of the services that it provides is designed to guarantee full customer satisfaction, with the utmost attention to detail.
This policy provides the framework, in which COFIDES’ internal organisation adapts according to its customers’ needs, in order to create more agile and accessible management as well as to shorten operational processing and decision-making timescales, as much as possible.
COFIDES believes that ongoing quality assurance and enhancement is a priority in all its undertakings. Obtaining suppliers’ support for COFIDES’ continuous improvement programme and their adherence to this approach to quality forms a key part of that effort.