Madrid, August 12, 2024. COFIDES conducts an annual survey of Spanish companies to which it has provided financial support for their international investment projects in order to assess their degree of satisfaction and identify possible areas for improvement. Once again this year, the results of this survey reveal a very favorable assessment of COFIDES' activity by its clients.
The overall customer satisfaction index reached a score of 4.33 out of 5, corresponding to a "highly satisfactory" rating. Customers rate COFIDES staff's attention and treatment as excellent. They also value very positively aspects such as agility and flexibility in problem solving, ease of contact or fulfillment of expectations.
Moreover, 100% of the clients participating in the survey expressed their willingness to continue working with the company in the future and to rely on COFIDES for their new internationalization projects.
These results are an incentive for COFIDES to continue supporting Spanish companies in their foreign investment projects, adapting its financial offer to the specific needs of each company.
COFIDES is a state-owned commercial company specialized in managing State funds that provides financing for private investments to achieve various public policy objectives. For over three decades, it has been managing resources aimed at supporting the internationalization of Spanish companies, and since 2021, the FONREC, a fund aimed at strengthening the solvency of Spanish companies severely affected by the COVID-19 pandemic. COFIDES has been assigned the direct management of two new financial instruments: the Co+-investment Fund (FOCO), to attract foreign investment to Spain in activities mainly linked to green and digital transitions, and the Social Impact Fund, aimed at reinforcing the national ecosystem of impact investment. Additionally, COFIDES supports the Spanish Agency for International Development Cooperation (AECID) in managing financial cooperation resources. The Spanish state owns 53% of the capital, while the remaining 47% is held by Banco Santander, Banco Bilbao Vizcaya Argentaria (BBVA), Banco Sabadell, and the Development Bank of Latin America and the Caribbean (CAF).
