Quality policy and customer satisfaction

COFIDES is a certified ISO 9001:2000-compliant company.
COFIDES’ quality policy explicitly states that each and every one of the services it provides is designed to obtain full customer satisfaction, with utmost attention to detail.

This policy lays the ground for the adaptation of COFIDES’ internal organization to its customers’ needs, the institution of more agile and accessible management and the shortening of operation processing and decision-making times as far as possible.

COFIDES believes that quality maintenance and enhancement, a priority in its undertakings, calls for an ongoing effort. Obtaining suppliers’ support for COFIDES’ continuous improvement programme and their adherence to this approach to quality forms a part of that effort.

 

Related documents:

>>Suppliers policy